A dictionary of all pertinent hotel terms and what they mean. A room or hotel that faces the ocean directly from windows or outdoor spaces. Aparthotel the abbreviation for apartment hotel also referred to as serviced apartments or extended stay. Due outs guests expected to check out on a given day who have not yet done so. The pdf specification defines support for a number of different encodings. This application is used inhouse in an individual hotel to control the onsite property activities. Learn the words, definitions, and phrases used in the hospitality industry.
The hotel sector is awash with acronyms and exclusive terms that can sometimes be confusing. The number of rooms a hotel has available to be sold. We got tons of requests regarding hotel management terminologies. Bairdstr hotel stock index was set to equal 1,000 on 1 january 2000 as its starting point. The myallocator glossary of hotel terms has been developed to give our hoteliers quick access to definitions of terms and concepts used commonly in. Competitor a rival hotel group or individual property. Glossary of hospitalitytourism terms american plan ap a type of room rate which includes the price of the room, breakfast, lunch, and dinner. The main benefit for guests is more flexibility over the amount of time they can stay stays can be. Hotel operations management glossary glossary abandoned property. Deep frying a dryhea t cooking method tha uses convection to. A place which houses an auditorium and a stage lobby. A third party sales website like or hrs is a channel.
This is generally partially performed the night before, with the. In this glossary, we explain definitions of the hotel industry terminology from rate parity, hotel revenue management to loyalty marketing programs and distribution channels. Sep 01, 2017 this handy glossary includes the main terms related to the hotel industry, from a to z, and will get you up to speed with the language of the hospitality field. Ponzi scheme ponzi schemes are a type of illegal rob peter to pay paul operation named after charles ponzi who took deposits from 40,000 us investors on the promise of fabulous returns. The area immediately in front of or behind a wharf shed on which cargo is. Crustaceans shellfish that have segmente d shells an jointe legs. It is an online application which allows to chose from a wide range of travel products hotels, air tickets, conference halls etc. Hotel revenue management glossary hotel management company. Examples in the text and in the glossary appear in coloured italic print, while trademarks appear in black italic print. Hotel jargon buster, terminology of the hospitality industry. The indexs lowest point occurred on 6 march 2009, when it dropped to 573. Low rates advertised by the hotel to encourage guests to book in advance. Credit limit house limit a limit assigned by the hotel to guest or company accounts.
What is the meaning definition of a 2 star hotel in the hospitality industry a 2 star. Having launched it originally in 2004 we have now updated it with modern terminology to meet with the increasing demand for the book. Corkage charge place on beer, liquor, and wine brought into the facility but purchased elsewhere. Revenue optimizing tips and strategies from an electronic distribution perspective. Key terms or jargons or abbreviation used in hotel front office. These definitions are intended to be a reference for the industry, both vendors and hoteliers alike.
Quad a hotel room that can accommodate four people. Global distribution system gds distributor of hotel rooms to corporations such as travel agents that buy rooms in large volume. The plaza accord was an agreement signed between the us, japan, west germany, france and the uk at the plaza hotel in new york in 1985. Here are hotel industry terms, specifically some words and phrases that deal with hotels and lodging. Sea fever pdf format this is a glossary of shipping terms and marine terminology as it pertains to marine insurance. Hotel jargon buster, terminology of the hospitality. Walkin a guest who arrives at a hotel without a reservation. However, each sector has its own lingo that isnt familiar to all those in the hospitality industry. Collection of java classes that can be used to define an abstract document and render it in pdf or html. The kitchen, dishwashing area and wait station are all located in the back of the house.
The pdf format was created by adobe in 1993 for the purpose of portable document exchange between systems and applications. The room or space between front entrance up to the point where tickets are surrendered foyer. I have done several of these in the past, but one reader asked me specifically for some words and phrases that deal with. Access time the amount of time required for a processor to retrieve information from the hard drive. Front office management terminology tutorialspoint. Account payable financial obligations the hotel owes to private and governmentrelated agencies and vendors. A hotel that is a member of a chain, franchise, or referral system. An occupied room that will not check out at the end of stay. These accommodations definitions cover all aspects of a stay, from room types to meals and more.
A document consists of a collection of elements such as text, lists bulleted, numbered, plain, tables, images, fonts, color, etc. Hub an airport or city in which an airline has a major presence and many flights to other destinations. Food and beverage services terminology tutorialspoint. A 1 star hotel is a hotel that offers only the essentials while still. Commonly representing luxury hotels heritage and exclusive accommodations. The index reached its peak of 3,178 on 5 july 2007. The index gives access to useful definitions of more specific concepts located in the body of the handbook. A round table used at a banquet that usually seats between 812 guests, depending on its diameter. Time designated by the hotel for guest to vacate the rooms at the end of stay. Hotel terminology revpar revenue per available room, this is important to know as it is the foundation of the budgeted income for the year. Food and beverage terminology bng hotel management kolkata. Tthhee bbiiggggeesstt ccoolllleeccttiioonn ooff hhoossppiittaalliittyy gglloossssaarryy. Apartment hotel accommodation in apartmentstyle units rather than rooms. Full service a level of service provided by a hotel with a wide range of conveniences for the guest.
Such charges may also be applied to other products or services the hotel offers. A 3rd party who often sells a hotels room inventory on their behalf and is paid a commission for any bookings referred examples of some of the main otas include expedia, etc. An aisle that is a necessary part of an accessible parking space. Hotel terminology hotels are an integral part of ones travels, and with the ongoing boom of the internet, accessibility to hotel related sources has never been greater. Treatment is done either through manual massage, or as part of a hydrotherapy massage. Complete list of front office jargon like confirmation number, cut off date, noshow, wash down, overbooking etc.
This handy glossary includes the main terms related to the hotel industry, from a to z, and will get you up to speed with the language of the hospitality field. Day trading glossary terminology used in trading and finance. This guide groups terms according to how we generally perceive a building, from the large to the small. However, for the less frequently travelled, terminology used in hotel descriptors, advertising, and any other interaction, may not. Thus we start with some of the terms that help describe a buildings basic form. Hotelierspeak there are many terms floating around in the hotel industry, so we created this page to help you keep things straight. Finally we completed encyclopedia of hotel management terminology the biggest collection of hospitality glossary. Items such as morning tea, afternoon tea, and alcoholic beverages are served in the lounge. Hospitality industry terms hospitality glossary infographic. Airplane crew members and passengers who need emergency accommodations. Walking turning away a guest who has a reservation because of a lack of room availability. These teams work together to generate business ending in a boost of revenue and sales and to put on. He looks after the day to day operations of a food service outlet. Port charge relating to a vessel moored at approved anchorage site in a harbor.
Eennccyyccllooppeeddiiaa ooff hhootteell mmaannaaggeemmeenntt tteerrmmiinnoollooggyy. Apr 30, 20 concierge an employee of the hotel whose primary task is to serve as the liaison between the hotel and nonhotel attractions, facilities, services, and activities. Describes a heavy rate of check outs and check ins on the same day, so that as soon as room is made up, a new guest checks into it. Hotel rooms that are next door to each other and have an internal door that connects them from the inside. In order to successfully conduct business with others outside of. Also called a function sheet or event order, a detailed document that provides to a venue instructions and a timeline for how the banquet, meeting, or event will be run. An agreement by the second party in a contract to the terms and conditions of the offer. And gives you the ability to then know the monies you will have to budget the many other departments like housekeeping. Hotel rooms that are next door to each other and share a wall. Btl below the line generally refers to niche marketing campaigns. Membership provides special advantages, particularly a national reservation system.
Hotels that dont operate a 24hour reception desk will need to make special arrangements for guests who arrive well after check. What is the meaning definition of obe, in the hospitality industry. For the frequent traveller, the language used in regards to hotels maybe of second nature. Triple a hotel room that can comfortably accommodate three. Account receivable amount of money owed to the hotel by guests. A glossary of hotel revenue management terms revenue leaders need to know. Hotel revenue management, hotel internet marketing strategy, ecommerce tools, hotel industry analysis, hotel industry trends, hotel management software, hotel management company, hotel consultants, hotel training, independent hotels, lodging industry, smith travel and research. Residence hotel a dual use term, used to describe both hotels that provide long term accommodations for guest, and for a mixed use property hotel guests, timeshare, and permanent tenants room allocation is the task of assigning a specific room number to a reservation. The information has been gathered from many sources believed to be reliable, but the association assumes no responsibility for the accuracy of the information. The myallocator glossary of hotel terms has been developed to give our hoteliers quick access to definitions of terms and concepts used commonly in technology and travel markets.
Glossary of sales terms reservation, managing and checking availability and occupancy management, checkinout, images, guest profiles, report generation etc. Sometimes called service, hotel, or steam table pans. Typically a boutique hotel also referred to as lifestyle hotel would be under 200 rooms, feature uberstylish and uniquelystyled rooms with small touches applied to the decor and service to make it memorable to the guest. Boutique a term that, when it was first created in the 1980s, was meant to define a luxury hotel with its own personality firmly stamped on it. Pdf documents involve a wide range of technical areas which this glossary seeks to explain. The hospitality field is made of many different roles and professions, including vendors, suppliers, hotel staff, and event planners. Jan 24, 2020 hotel industry terms to know 24 january 2020 8. Operator could refer to a hotel management company managing a hotel under a management agreement. This az pocket guide to understanding financial terms is just one of the achievements of ebss partnership with nala. The pdf specification has been updated and published and adobe over the years. The guest has departed, but the room has not yet been cleaned and readied for resale. Boutique hotels generally refers to smaller, luxury hotels that differentiate themselves by their service and product offering.
Hotel a hotel is an establishment providing accommodations, meals, and other services for travelers and tourists. Many hoteliers and hospitality management students request us for a complete list of hospitality glossary. Hotel front office glossary bng hotel management kolkata. In an exceptionally large balcony, the loges would be the extreme.
We explain definitions of terminology industry lingo from hotel revenue management, ecommerce, marketing and distribution. Competitor set a list of hotels hotel chains that are direct competitors. What is the meaning definition of a 1 star hotel in the hospitality industry. The aisle allows disabled individuals with a device, such. Key terms jargons used in front office hotel setup tips. Housekeeping room status terminology that indicate s availability of guest room such as available, clean or ready room is ready to be occupied, occupied guest or guests are already occupying a room, dirty or stay over guest will not be checking out of a room on the current day, on change guest has checked out of the room, but. Glossary association of marine underwriters of san francisco. A glossary of standardsrelated terminology introduction with the increasing emphasis on trade throughout the world, the subjects of standardization. This growing type of business model within the sector uses a hotelstyle booking model to hire out bedrooms which may contain basic selfcatering facilities and lounge areas. In lodging, describes a room has a bath or shower, hot.
The space or room behind auditorium, between lobby and the seats. For example, a boutique hotel may have different, themed rooms etc. Definition glossary for hotel revenue management terminology. Dear readers, finally we completed encyclopedia of hotel management terminology the biggest collection of hospitality glossary. Servicing of the room while a guest is registered in the room. The guide is an important resource that will help to create a much greater understanding of. Pages in category hotel terminology the following 21 pages are in this category, out of 21 total.
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